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FAQs

GENERAL QUESTIONS

What are your store hours?+
How long will it take to receive my online order?+
Are you offering curbside pickup?+
What is your return and exchange policy?+


ORDERS

What are my payment options to place an order?+
Can I call to place my order?+
If I place multiple orders the same day or within the same week, can you combine them into one shipment?+
How can I change or cancel my order after it has been submitted?+
Why was my order delayed or canceled?+
I did not receive a confirmation email, did my order go through?+
How can I track my order status?+


SHIPPING AND DELIVERY

Where can I ship my order?+
How is the shipping cost determined?+
How long will it take to ship my order?+
I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?+
Tracking is telling me my label has been created, but it is not telling me where it is? Why is this?+
How can I track the shipping status of my order?+
I did not receive a tracking number, when should I expect it?+
I just received my online order. Can I return it for a full refund?+
My package is lost. What do I do?+
What do I do when my package arrives damaged?+


RETURNS AND EXCHANGES

What is your return policy?+
How long will it take for my return to process?+
Can you combine my refund balance if I return items from different purchase orders?+
If I used a gift card to pay for my order, how will I get my refund?+