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FAQs



GENERAL QUESTIONS

What are your store hours?+
Are you limiting the number of people in the store at one time?+
Are guests required to wear a mask?+
Are you selling face coverings?+
How are you maintaining a clean and safe shopping
and checkout experience?+
Can I use my reusable shopping bag?+
Are you taking cash transactions?+
How long will it take to receive my online order?+
Are you offering curbside pickup?+
Can I do an in-store return for an online order?+


BUY ONLINE, PICK UP IN-STORE

How will I know my order is ready for pick up?+
When can I pick up my order?+
What do I need to bring with me to pick up my order?+
When will I be charged for my pick up order?+
Can I have someone else pick up my order for me?+
Can I cancel my pick up order?+


ORDERS

What are my payment options to place an order?+
Can I call to place my order?+
If I place multiple orders the same day or within the same week, can you combine them into one shipment?+
How can I change or cancel my order after it has been submitted?+
Why was my order delayed or canceled?+
I did not receive a confirmation email, did my order go through?+
How can I track my order status?+


SHIPPING AND DELIVERY

Where can I ship my order?+
How is the shipping cost determined?+
How long will it take to ship my order?+
I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?+
Tracking is telling me my label has been created, but it is not telling me where it is? Why is this?+
How can I track the shipping status of my order?+
I did not receive a tracking number, when should I expect it?+
I just received my online order. Can I return it for a full refund?+
My package is lost. What do I do?+
What do I do when my package arrives damaged?+


RETURNS AND EXCHANGES

What is your return policy?+
Where to send my return?+
How long will it take for my return to process?+
Can you combine my refund balance if I return items from different purchase orders?+
If I used a gift card to pay for my order, how will I get my refund?+