Store hours:

• Monday - Friday: 10AM - 4PM
• Saturday: 10AM - 4PM
• Sunday: Closed

*All times are CST.

*Thunder Shop hours of operation will remain as indicated above for the 2023-24 season.

*The Thunder Shop is closed in observance of the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Year’s Day.

Please allow 5-10 business days for your order to be fulfilled. We only ship packages during the business week and do not ship on Saturdays, Sundays, or holidays.

*Please Note: Customized Jerseys make take up to 4-6 weeks for production, along with an additional 5-10 business days for shipment once the Jersey is produced.*

We are not offering curbside pickup.

In-store Purchases

• Items purchased at the Paycom Center team store must be returned or exchanged there.

Online Purchases

• Purchases made online at NBATHUNDERSHOP.COM may be returned by mail. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. All returns are issued as a credit back to the original form of payment. The Thunder Shop does not issue returns in the form of cash or check for any orders placed on the online store.
• Please include a copy of your original receipt and mark the items you are returning. Send all returns to the following address:

,

International Orders

• International purchases made online at NBATHUNDERSHOP.COM may be returned by mail.
• International returns must be covered by the customer. We suggest using your local postal service or a courier.
• Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. All returns are issued as a credit back to the original form of payment. The Thunder Shop does not issue returns in the form of cash or check for any orders placed on the online store.
• Please include a copy of your original receipt and mark the items you are returning. Send all returns to the following address:

,

30-Day Money-Back Guarantee

• The Oklahoma City Thunder Shop wants you to be satisfied with every item you purchase from us. You have up to 30 days after the purchase (or delivery if ordered online or by phone) to receive a full refund of the purchase price. You must present a valid receipt, and the item must be in new condition, in original boxes (where applicable), and with all paperwork, parts, and accessories to receive full credit, minus shipping, handling, gift wrap, or other charges. Specific exclusions may apply. Please ask for details.
• If items are returned after our 30-day return policy, we will not be able to accept your return, and a refund will not be credited to your account.

Damaged or Defective Items

• Contact customer service if you receive damaged or defective merchandise within 30 days of delivery at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions
• Please include your order number and item information within the email. You must present a valid receipt, and the item must be returned in new condition with tags, in original boxes (where applicable), and with all paperwork, parts, and accessories to receive full credit.
• All items correctly returned under this policy are eligible for a full refund of the purchase price, minus shipping, handling, gift wrap, or other charges. Specific exclusions may apply. Please ask for details.
• After 30 days, damages or defectives items will be the responsibility of the customer.

Return Exceptions

• Merchandise marked as Final Sale, customized products, monogrammed, special order, and autographed collectibles cannot be returned.
• Software and other electronic media products (such as videos, CDs, video games, etc.) may not be returned once opened.
• Unauthorized returns will be returned to the purchaser if the return policy is not followed.

The following payment options are accepted:

• Visa
• MasterCard
• American Express
• Discover
• Google Pay
• Apple Pay
• Diners Club International
• Visa/Mastercard/American Express/Discover Gift Card (Card must be activated, and balance should cover the entire amount of the purchase.

Please be aware that we are not able to accept the following payment options:

• Checks
• Money Orders
• COD (Cash on Delivery)

To help protect our customers, we cannot accept any payment information over the phone. Therefore, we do not allow orders to be placed over the phone.

Unfortunately, we are unable to combine shipments on multiple orders.

To request changes to your order, please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions./p>

Your method of payment may need to be re-authorized if changes are made to your order, so please have it ready. Please allow 3-5 business days for the payment authorization to be released from your credit or debit card.

The following items cannot be modified or canceled:

• Payment method
• Billing information
• Items produced by a third-party vendor
• Customized items. All sales are final on customized merchandise. These items cannot be edited, canceled, or returned once submitted unless the item is defective or was fulfilled incorrectly.
• Autographed collectibles

Please allow 5-10 business days for your order to be fulfilled. Some items may require additional processing time. We only ship packages during the business week and do not ship on Saturdays, Sundays, or holidays

*Please Note: Customized Jerseys make take up to 4-6 weeks for production, along with an additional 5-10 business days for shipment once the Jersey is produced.*

Reasons for cancellation or delays may also include, but not limited to:

• The address provided does not match payment information.
• The item(s) quantities placed exceed inventory levels.
• The item(s) are no longer available.

If you do not receive your order confirmation email, we ask that you check your spam folder.

If you are still unable to locate your order number, please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.

To track the status of your order, you can log in to your Thunder Store account here: https://nbathundershop.com/account/login

Please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.

Many items can be shipped to any of the 50 states, APO/FPO addresses and select international destinations.

Shipping costs are determined by the number of items, size, weight, your selected shipping method, and delivery address.

During the checkout process, your shopping cart will show you the estimated shipping cost based on the shipping method available for your purchase. If you live outside of the United States, your actual shipping cost may be higher.

Please allow 5-10 business days for your order to be fulfilled. Some items may require additional processing time. We only ship packages during the business week and do not ship on Saturdays, Sundays, or holidays

*Please Note: Customized Jerseys make take up to 4-6 weeks for production, along with an additional 5-10 business days for shipment once the Jersey is produced.*

Once the package has been returned to our warehouse, we will reach out to the customer regarding any address issues. Once the package is returned to us, please allow 5-10 business days to reship.

Please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.

This means one of two things:

• It is being processed currently, or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment.
• If it does not update for multiple days, please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com to locate your package.

All orders receive a tracking number after they ship. To track the status of your order, you can log in to your Thunder Store account here: https://nbathundershop.com/account/login

If you need help with your shipping status, please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.

All orders receive a tracking number after they ship. If you do not have it, it may have been sent to your spam folder.

If you need help with your tracking number, please call our customer service line at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.

In-store Purchases

• To ensure safety, returns or exchanges for in store purchases will not be permitted at this time. This is a league-mandated policy.

Online Purchases

• Purchases made online at OKCTHUNDER.COM/SHOP may be returned by mail. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. All returns are issued as a credit back to the original form of payment. The Thunder Shop does not issue returns in the form of cash or check for any orders placed on the online store.
• Please include a copy of your original receipt and mark the items you are returning. Send all returns to the following address:

ATTN: Returns, 7900 Rockville Road, Indianapolis, IN 46214

International Orders

• International purchases made online at OKCTHUNDER.COM/SHOP may be returned by mail.
• International returns must be covered by the customer. We suggest using your local postal service or a courier.
• Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. All returns are issued as a credit back to the original form of payment. The Thunder Shop does not issue returns in the form of cash or check for any orders placed on the online store.
• Please include a copy of your original receipt and mark the items you are returning. Send all returns to the following address:

,

30-Day Money-Back Guarantee

• The Oklahoma City Thunder Shop wants you to be satisfied with every item you purchase from us. You have up to 30 days after the purchase (or delivery if ordered online or by phone) to receive a full refund of the purchase price. You must present a valid receipt, and the item must be in new condition, in original boxes (where applicable), and with all paperwork, parts, and accessories to receive full credit, minus shipping, handling, gift wrap, or other charges. Specific exclusions may apply. Please ask for details.
• If items are returned after our 30-day return policy, we will not be able to accept your return, and a refund will not be credited to your account.

Damaged or Defective Items

• Contact customer service if you receive damaged or defective merchandise within 30 days of delivery at 405.605.4306 or contact us at support@okcthunder.com for assistance. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions
• Please include your order number and item information within the email. You must present a valid receipt, and the item must be returned in new condition with tags, in original boxes (where applicable), and with all paperwork, parts, and accessories to receive full credit.
• All items correctly returned under this policy are eligible for a full refund of the purchase price, minus shipping, handling, gift wrap, or other charges. Specific exclusions may apply. Please ask for details.
• After 30 days, damages or defectives items will be the responsibility of the customer.

Return Exceptions

• Merchandise marked as Final Sale, customized products, monogrammed, special order, and autographed collectibles cannot be returned.
• Software and other electronic media products (such as videos, CDs, video games, etc.) may not be returned once opened.
• Unauthorized returns will be returned to the purchaser if the return policy is not followed.