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Frequently Asked Questions
How will I know my order is ready for pick up?+
You will receive an email confirmation notifying you that your order is ready for pick up.
When can I pick up my order?+
You can pickup your order during regular business hours.
- Tuesday - Friday: 10 a.m. - 3 p.m.
- Saturday: 10 a.m. - 4 p.m
- Sunday - Monday: Closed
What do I need to bring with me to pick up my order?+
Please bring your order number or confirmation email with a valid government-issued ID.
When will I be charged for my pick up order?+
You will be charged at the time the order is placed online.
Can I have someone else pick up my order for me?+
Yes, you can designate an alternate pick up person when placing your order. The person you choose for pick up must present a valid government-issued ID.
Can I cancel my pick up order?+
Yes, please call our customer service line at 405.605.4306 or contact us at shop@okcthunder.com for assistant. For all customer emails, we will respond within 24-48 hours. Please allow more time during events, holidays, and promotions.
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Questions? Call 405.605.4306
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